Privacy Policy
Last updated: [09/01/2026]
This policy explains what personal information costy.shop collects, why,
and what you can do about it.
Who we are
costy.shop is operated by [eufy Robot Vacuum Omni S2 Reseller
], [5350 Ontario Mills Pkwy, Suite 100, Ontario, California 91764].
For any question about this policy or your data, contact us at
[Support@Costy.shop].
What we collect
When you place an order, we collect your name, email address, shipping
address, billing address, and phone number if you provide one. We do not
see or store your card details — see “Payments” below.
When you contact us, we keep your email address and the contents of your
message so we can reply and keep a record of the exchange.
When you visit the site, our web server automatically records your IP
address, browser type, the pages you view, and the site you arrived
from. This is standard server logging and we use it to keep the site
running and secure.
Payments
Payments are processed by Stripe. When you pay, your card details go
directly to Stripe and are never stored on our servers. Stripe shares
with us only what we need to fulfil the order: your name, shipping
address, email, and whether the payment succeeded.
Stripe’s privacy policy: https://stripe.com/privacy
Cookies and tracking
Our site uses cookies to keep it working properly and to understand how
visitors use it.
You can block or delete cookies through your browser settings. Blocking
them may stop parts of the site working.
Who we share your data with
We share your information only with the companies that make the site
work:
- Stripe, to take payments
- [HOSTING PROVIDER], to host the website
- Our shipping carrier, to deliver your order
above
We do not sell your personal information to anyone.
How long we keep it
Order records are kept for 12 years, because tax and accounting
rules require it.
Email enquiries are kept for two years, then deleted.
Server logs are kept for 450 days.
Email support@costy.shop and we will respond within 30 days.
If you are in the UK or EU, you also have the right to complain to your
national data protection authority.
Children
This site is not intended for anyone under 16, and we do not knowingly
collect information from children. If you believe a child has given us
their data, contact us and we will delete it.
Changes to this policy
If we change this policy we will update the date at the top of this page.